BigBasket, India’s largest online grocery platform, has announced 100+ openings for the role of Customer Support Associate at its Bengaluru location. This hiring drive is ideal for freshers and candidates with up to 3 years of experience seeking a stable career in the customer service and BPO support domain.
BigBasket continues to grow rapidly in the e-grocery segment, creating new opportunities across customer operations, voice support, and service excellence. This article covers the complete job details, eligibility, responsibilities, salary, and walk-in interview instructions.
Job Overview in Table Format
| Job Details | Information |
|---|---|
| Company | BigBasket |
| Job Role | Customer Support Associate (Voice/Non-Voice) |
| Location | Bengaluru |
| Salary | 2.6 LPA to 2.92 LPA (17K–20K take-home) |
| Experience Required | 0 to 5 Years |
| Qualification | 10th/12th + 3-year Diploma |
| Type | Full-Time, Permanent, Work From Office |
| Openings | 100+ |
| Walk-In Dates | 17th November to 6th December |
| Timings | 10:00 AM to 1:30 PM |
| Venue | Plot No 224, Old Madras Road, Vijinapura, Tin Factory, KR Puram, Bengaluru 560016 |
| Contact Email | manasi.angadi@bigbasket.com |
About BigBasket
BigBasket is India’s most trusted online grocery and food delivery platform with over 25,000 products and 1,000+ brands in its catalogue. The company operates across major cities and continues to dominate the e-grocery industry. With India’s rising digital consumption, BigBasket has grown into a household name, offering convenient and fast delivery services.
As part of its expansion, the company is strengthening its customer service department by hiring new associates who can deliver a seamless support experience.
Job Description: Customer Support Associate
The Customer Support Associate role at BigBasket involves handling customer queries through voice and non-voice processes. Candidates should have strong communication skills, the ability to work in rotational shifts, and basic typing accuracy.
Key Responsibilities
- Handling customer queries and issues through voice calls or non-voice channels
- Providing professional, courteous, and accurate support
- Maintaining customer satisfaction through effective communication
- Following process guidelines and performance standards
- Working in a fast-paced environment with rotational weekly off
- Ensuring typing accuracy of 90 percent with a minimum speed of 28 WPM
- Supporting customers with order status, complaints, and product-related issues
- Coordinating with internal teams for quick resolutions
Eligibility Criteria
Candidates must meet the following requirements to qualify for the position:
Educational Qualification
- 10th or 12th pass
- Diploma (3 years) is mandatory
- Graduation is not required
Experience
- Freshers to candidates with up to 5 years of BPO or customer service experience can apply
Skills Required
- Strong communication skills in English
- Ability to work for 6 days a week (1 rotational off)
- Comfortable with work-from-office environment
- Good typing speed and accuracy
- Basic computer knowledge
- Flexibility to handle both voice and non-voice processes
Preferred Qualities
- Immediate joiners
- Candidates open to rotational shifts
- Customer-centric mindset
Salary and Benefits
BigBasket offers a competitive salary range:
- CTC: 2.6 LPA to 2.92 LPA
- Take-home salary: 17,000 to 20,000 per month
- Additional performance-based incentives may be available depending on the process.
The company also provides:
- Secure full-time employment
- Career growth opportunities within customer operations
- Exposure to e-commerce customer service processes
- Professional training and skill enhancement programs
🔥 Apply Now – BigBasket is Hiring Customer Support Associates
| Platform | Apply / Join Links |
|---|---|
| Platform Link | Click Here |
| Official Apply Link | Click Here (Official) |
| WhatsApp Group |
Join Here
|
| Telegram Group |
Join Here
|
Walk-In Interview Details
Candidates can directly walk in for the interview at the below address:
Venue:
Plot No 224, Old Madras Road, 4th Floor, Vijinapura,
Tin Factory, KR Puram, Bengaluru – 560016, Karnataka
Dates: 17th November to 6th December
Time: 10:00 AM to 1:30 PM
Contact Email: manasi.angadi@bigbasket.com
Make sure to carry the following documents:
- Updated resume
- Government ID proof
- Educational certificates
- Passport-size photograph
Why BigBasket is a Great Choice
BigBasket offers one of the most stable and growth-oriented career paths in the customer support domain. With India’s e-commerce market booming, customer service roles at leading brands like BigBasket open doors to long-term growth, training, and better opportunities.
Whether you are a fresher or someone looking to restart your career, this role offers a secure path with good monthly take-home salary and structured work culture.